Product Delivery Playbook >> Experts and Leaders >> UX Design

The UX Designer for Enterprise Applications is responsible for creating intuitive, efficient, and engaging user experiences for complex software solutions used by businesses and organisations. This role involves understanding intricate workflows, user needs, and business requirements, and translating them into user-centered designs that enhance productivity, reduce errors, and improve overall user satisfaction. The UX Designer will collaborate closely with Product Owners, Engineers, Researchers, and other stakeholders throughout the product development lifecycle.

Key Responsibilities:

• User Research and Analysis:

  • Plan, conduct, and analyze user research activities, including user interviews, surveys, usability testing, and contextual inquiries, to understand user needs, behaviors, and pain points within the enterprise context.

  • Analyze existing systems, data, and workflows to identify areas for improvement and innovation.

  • Develop user personas, journey maps, and other UX artifacts to communicate user insights and inform design decisions.

• Information Architecture and Interaction Design:

  • Define and structure complex information architectures that enable users to easily navigate and understand the application.

  • Design intuitive and efficient interaction flows, user interfaces, and navigation systems tailored to enterprise workflows.

  • Create wireframes, prototypes (low-fidelity and high-fidelity), and user flows to communicate design concepts and interactions.

• Visual Design and User Interface:

  • Collaborate with visual designers (if applicable) or create visually consistent and professional user interfaces that align with brand guidelines and enterprise design systems.

  • Ensure UI elements are accessible, usable, and optimized for various screen sizes and devices.

  • Contribute to and maintain the enterprise design system, ensuring consistency and scalability across the application.

• Prototyping and Testing:

  • Develop interactive prototypes to test design concepts and gather user feedback.

  • Plan and conduct usability testing sessions, analyze results, and iterate on designs based on user feedback.

  • Advocate for user-centered design principles and incorporate user feedback throughout the design process.

• Collaboration and Communication:

  • Work closely with Product Managers to understand business goals, product requirements, and technical constraints.

  • Collaborate effectively with Engineers to ensure design feasibility and successful implementation.

  • Communicate design concepts and rationale clearly and persuasively to stakeholders through presentations and documentation.

  • Participate in cross-functional team meetings and contribute to the overall product strategy.

• Advocacy for User Experience:

  • Champion user-centered design principles and best practices within the organization.

  • Educate stakeholders on the value of UX and the importance of user research.

  • Stay up-to-date with the latest UX trends, tools, and technologies, particularly in the enterprise application space.

• Documentation and Specifications:

  • Create and maintain detailed design documentation, including user flows, wireframes, prototypes, and UI specifications, to ensure clear communication and consistency during development.

  • Contribute to and utilize the team's pattern library and design system.

Qualifications and Experience:

• Bachelor's degree in Design (e.g., UX, Interaction, Graphic), Human-Computer Interaction (HCI), or a related field.

• Proven experience (typically 3+ years) as a UX Designer, specifically designing for enterprise applications or complex software systems.

• Strong understanding of user-centered design principles, methodologies, and best practices.

• Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure, InVision).

• Experience conducting various user research methods and synthesizing findings into actionable insights.

• Solid understanding of information architecture, interaction design, and usability principles.

• Experience working in an Agile development environment.

• Excellent communication, presentation, and interpersonal skills.

• Ability to work 1 independently and collaboratively within a 2 team.  

• A strong portfolio showcasing your design process and solutions for complex user problems.

Desirable Skills and Experience:

• Experience with enterprise design systems and component libraries.

• Familiarity with accessibility guidelines (WCAG) and inclusive design principles.

• Understanding of technical constraints and feasibility in software development.

• Experience with data visualization and dashboard design for enterprise users.

• Experience with user analytics and data-driven design decisions.

• Knowledge of specific enterprise domains (e.g., CRM, ERP, supply chain management).

Personal Attributes:

• User-focused and passionate about creating excellent user experiences.

• Detail-oriented with a strong sense of visual aesthetics and usability.

• Strong analytical and problem-solving skills.

• Proactive and self-motivated.

• Ability to thrive in a fast-paced and collaborative environment.

• Open to feedback and iterative design processes.